Refund Policy

1. Nature of Digital Deliverables

At NotesBazaar by AbhyasMitra, we provide non-tangible, irrevocable digital study guides (PDF files). Because digital products are delivered instantly into your account upon server-side payment verification, general refunds or change-of-mind cancellations are not provided once a note has been downloaded.

2. Circumstances Where Refunds Are Granted

We are dedicated to honest student support. A 100% full refund will be granted under the following documented circumstances:

• Duplicate Charges: If you were accidentally charged more than once for the same note due to a network timeout or payment gateway glitch.
• Technical Corruption: If the delivered PDF file is damaged, corrupted, or cannot be rendered and our technical team cannot provide a working replacement within 48 hours.
• Payment Captured Without Entitlement: If your bank account or UPI was debited but the platform failed to generate an active download entitlement after payment reconciliation.

3. How to Request a Refund

To submit a refund request, send an email to support@abhyasmitra.com with the subject line "Refund Request – [Order Number]" within 7 days of the transaction. Please include:

• Your registered student email address.
• The NotesBazaar Order Reference (e.g. NBZ-XXXXX).
• The Razorpay Payment ID.
• A clear description of the technical issue or duplicate transaction.

4. Processing Timelines

Once approved, refunds are initiated directly through the Razorpay refund API back to your original source of payment (bank account, debit/credit card, or UPI VPA). The amount typically reflects in your account within 5 to 7 business days depending on your bank's processing cycles.